GDPR · Right to Erasure

Delete Your Account

You have the right to delete your account and all associated personal data from the Lávame el Coche platform at any time, in accordance with GDPR (Article 17).

1

How to Request Account Deletion

You can request the deletion of your account and personal data through either of the following methods:

📱
Option A — Inside the Mobile App Open the app → tap Profile → go to Settings → Privacy → Delete My Account. Follow the on-screen confirmation steps. Your request is registered instantly.
✉️
Option B — Send Us an Email Write to support@lavameelcoche.com with the subject line "Account Deletion Request" and include the email address linked to your account. We will confirm receipt within 24 hours.
2

What Data Will Be Deleted

Upon processing your deletion request, the following personal data will be permanently and irreversibly deleted from our systems:

  • Full name (first name and last name)
  • Email address
  • Phone number
  • Profile photo
  • Saved vehicles (license plate, brand, model, color)
  • Saved addresses and location history
  • Booking history (anonymized where legally required — see Section 3)
  • Saved payment methods (tokenized references)
  • Push notification tokens
  • Support chat history
  • App preferences and settings

This action is permanent. Once your account is deleted, it cannot be recovered. Any active subscriptions or pending bookings should be resolved before submitting the request.

3

Data Retained for Legal Obligations

In compliance with applicable Spanish and EU law, certain data must be retained for a defined period even after account deletion. This data is kept in a restricted, isolated state and is never used for marketing or service purposes.

  • Invoices and payment records — retained for 5 years (Spanish tax law, Ley 58/2003 General Tributaria)
  • Completed service records — anonymized and retained for 5 years for accounting and legal dispute purposes
  • Fraud prevention logs — retained for up to 12 months for security investigations
  • Legal claims or open disputes — retained until the claim is fully resolved

After the applicable retention period expires, this data is also permanently deleted or fully anonymized.

4

Deletion Processing Time

We process all account deletion requests as quickly as possible:

⏱️
Account deleted within 30 days From the date we receive and verify your deletion request

In most cases, deletion is completed within 7 business days. The 30-day window covers edge cases requiring manual review (e.g., open support tickets or ongoing bookings). You will receive a confirmation email once your account has been fully deleted.

5

Privacy & GDPR Compliance

🛡️
GDPR — Article 17: Right to Erasure ("Right to Be Forgotten")

Lávame el Coche is fully compliant with the General Data Protection Regulation (GDPR) and the Spanish Organic Law on Data Protection (LOPDGDD). You have the right to request the erasure of your personal data without undue delay. We fulfill all valid requests within the legally required timeframe.

For full details on how we collect, use and protect your personal data, please read our Privacy Policy. You may also file a complaint with the Spanish data protection authority: AEPD — www.aepd.es.